Your AI infrastructure. Operated 24/7.
Setient monitors, maintains, and reports on your AI infrastructure so your team focuses on outcomes, not overhead. One SLA. One account engineer. One monthly report that satisfies your compliance team.
What we monitor, continuously
Five categories of monitoring, running 24 hours a day across your deployed infrastructure.
Privacy boundary health
Continuous verification that the cryptographic separation between your infrastructure and cloud AI providers is enforced and unbroken.
AI provider connectivity
Uptime and latency monitoring for all connected cloud AI endpoints (OpenAI, Anthropic Claude, Google Gemini). Automatic failover where configured.
Cost anomaly detection
Real-time spend monitoring against your configured baselines. Alert on deviation within 15 minutes. Escalation to your nominated finance contact for P1 budget events.
Model drift detection
Monthly automated evaluation of edge model accuracy against your baseline. If drift exceeds configured thresholds, a model update is scheduled and communicated before deployment.
Audit log integrity
SHA-256 hash chain verification of your audit log. Any tampering or gap is flagged as a P1 incident immediately — your ICO-ready trail is always intact.
Service Level Agreement
99.5% uptime guaranteed in writing. Response times are contractual obligations, not targets.
Global coverage model
Setient's UK and India offices operate as one continuous team — ensuring no coverage gap for clients in any timezone.
UK (Milton Keynes)
Account management, commercial queries, compliance questions, client-facing communications
India (Pune)
Technical monitoring, incident response, model updates, engineering changes
Overlap window
Joint handover, complex incident coordination, planned maintenance windows
What you receive
Every report is written by your account engineer, reviewed by a senior analyst, and delivered on a fixed schedule.
Monthly
AI Spend & Performance Report
Breakdown of AI usage by team, model, and cost centre. Model performance scores against your defined KPIs. Shadow AI detection summary.
Privacy Boundary Audit Summary
Number of boundary events, data categories intercepted, PII redaction count, and any anomalous routing attempts. Formatted for your DPO.
Incident Log
Full record of all P1–P3 incidents, response times, root cause, and resolution. Signed off by your account engineer.
Model Update Notice (if applicable)
If an edge model update was deployed during the month, a change notice with before/after accuracy metrics and rollback information.
Quarterly
Compliance Report
Audit-ready report formatted for your applicable regulatory framework — ICO (UK GDPR), DPDP Act (India), RBI Digital Lending Guidelines, or HIPAA. Includes evidence pack suitable for regulatory submission.
Quarterly Business Review
90-minute session with your account engineer and Setient engagement lead. Covers SLA performance, upcoming model releases, regulatory changes affecting your deployment, and roadmap consultation.
SLA Performance Report
Uptime measurement, incident statistics, mean time to resolution, and your account's performance against contracted SLAs.
Roadmap Consultation
Review of upcoming Setient product updates and edge model releases. Opportunity to influence the roadmap based on your operational experience.
Pricing
Three tiers. Monthly billing. No lock-in after the first 3 months. Quarterly billing available on request.
Standard
- Products: 1 product
- Monitoring: Business hours P3, 24/7 P1–P2
- Reporting: Monthly + quarterly
- Account engineer: Shared (named)
Professional
- Products: Up to 3 products
- Monitoring: 24/7 all priorities
- Reporting: Monthly + quarterly + ad-hoc
- Account engineer: Dedicated (named)
Enterprise
- Products: Unlimited
- Monitoring: 24/7 + custom alerting
- Reporting: Custom cadence and format
- Account engineer: Dedicated + on-site availability
All tiers include the contractual 99.5% uptime guarantee. If Setient fails to meet SLA in any calendar month, credits are applied automatically — no claim required.
The full engagement journey
Most clients reach Managed Operations after completing Discovery and Implementation. Each tier stands alone — but they work best in sequence.
Ready to hand over the monitoring burden?
We'll confirm the right tier and pricing in one 30-minute call. No long-term commitment until you're satisfied with the terms.